How To Automatically Respond To Menu Requests
Facebook Messenger Can Help You Instantly Share Your Menu With Interested Customers.
"Allow technology to handle mundane tasks for you!"
Facebook Messenger allow us to interact with friends, family, and most of all, CUSTOMERS!
Through the Facebook Business Page, customers are able to ask general questions easily, or type out their own message. The problem is unless you are constantly watching your inbox, you will not respond in a timely fashion. Especially when running your business.
For this specific problem, Facebook has allowed business pages to create automated responses to customer messages.
We have put together a step by step process on how to automate your Facebook Messenger responses. This set up must be done from a desktop computer.
2. Automating Responses
- Click Automated Responses.
- Click Frequently Asked Questions
- Hit Edit Message.
- Label Question as "Can I See A Menu?"
This allows customers to click and in and choose a preselected message to send you.
- Add an automated response telling customers where to view your menu.
A great response we've used in the past it:
Hi! Thanks for reaching out. You can view our entire menu by clicking the link below:
- Add in a few more FAQs
Some questions you might add may be hours of operation, if you cater, or where you are located.
- Click Save in the upper right hand corner
- You're All Set!